Able Group

Able Group was founded in 1993 as an emergency maintenance service and originally traded under the name Able Glaze. It initially provided coverage to London and Essex, becoming nationwide in 1998, and moved to a larger premise in Leigh-on-Sea, Essex, in 2000. The company added locksmiths, plumbing, drainage, electrics, gas and heating work, and pest control to its services.

Regular customers include several county councils, government offices, and facilities management companies. Able Group responds to over 150,000 emergency callout situations per year and operates in and around Wiltshire. It provides plumbing, pest control, locks, glazing, gas & heating, electrics, and drains services.

In Swindon, Able Group handles drainage call-outs alongside electrical work, glazing and lock replacement, and the feedback that comes back most often concerns how smoothly the whole arrangement runs. The professional tone established on the initial phone call is said to carry through to the visit itself, with bookings taken quickly and tradespeople frequently arriving the same day or the next. Customers note that appointments are kept, and the friendly manner of both the engineers and the office team is a recurring point, with one caller naming Archie for reassuring a family while working in wet conditions.

Explanations of what has gone wrong, and of any additional parts and their cost, are described as given before work proceeds. The finished standard is another theme, whether a lock, window, door or electrical fault has been resolved, and a temporary repair followed by a return once parts arrived is described as well organised throughout. Neatness and a complete finish also feature, as does being kept informed at each stage. The work types appearing in the accounts include lock fitting, glazing repairs, electrical faults and drainage call-outs.