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ACAS Pumps

ACAS Pumps

5.0(15 reviews)See reviews ↓·Newcastle upon Tyne

About the company

ACAS Pumps LTD is a Newcastle upon Tyne-based company with over 15 years of experience in the industry. It serves the North East, covering all NE postcodes and surrounding areas including Newcastle, Gateshead, Northumberland, North Shields, and South Shields. The company specialises in pump stations, macerators, and Saniflo systems, and provides services for both domestic and commercial clients. Completed projects for domestic and commercial clients include soakaway replacement, pump station refurbishment, soil stack replacement, and blocked gully clearing.

What customers say

Based on genuine customer reviews

Commercial premises and private households across Newcastle upon Tyne have relied on ACAS Pumps for urgent call-outs and scheduled projects alike, and the feedback consistently highlights how swiftly problems are resolved. Customers tell of ringing late in the evening about blocked toilets or drains and finding the team on site within the hour, while same-day attendance recurs throughout the accounts. The praise that comes up most often concerns reliability and punctuality, the speed at which blockages, a broken rainwater pipe and a stubborn unpleasant smell were traced and cleared, and the straightforward explanations offered as work progressed.

Reviewers repeatedly note the courteous and professional attitude of the staff, with Andy and Steven named for their experience and for discussing options such as a macerator for a newly built en-suite, leaving customers reassured. Reasonable charges are described as another strength, and the neatness of completed work is mentioned. One business client later arranged a maintenance agreement and now regards the firm as a regular part of its trades. Domestic users likewise speak of calling again for future drainage, sewage and pump-related tasks, with the general tone reflecting capable, no-fuss expertise.

Service establishmentWaste water and sewage treatment company
ACAS Pumps — Customer photo

Reviews

Reviews are taken from publicly available sources.

DW
Dawn Wilson17 July 2026

Highly recommend these guys for their service. They came out for an urgent call within hours and sorted the problem without any fuss. They did my job quicker than I’d expected as it was holding up a major renovation. They also suggested another tradesman that they knew and trusted when I had been seriously let down by my contractor. They called them on my behalf and personally requested a favour. Absolutely above and beyond - don’t bother looking anywhere else because these guys are awesome.

ET
Emma Thirtle28 May 2026

As a commercial business we first approached ACAS to look at a man hole we had problems with. Andy and Steve were very professional and came out quickly, we were happy with the service we received and have since used ACAS for a few other jobs and have since signed up to a maintenance plan with them. ACAS are now a valuable part of our pool of tradespeople. We can not recommend them enough. Newbiggin Maritime Centre.

AS
Ashleigh Smith16 May 2026

We called Acas pumps as we had an extension completed and needed a macerator to suit our new en-suite. Steve came out and discussed the options and made us feel in good hands. We now have a fully working en suite thanks to Steve and his knowledge of these

RC
Rachael Coates17 April 2026

I had an ongoing issue with a drain in my back garden, my brother-in-law Daniel gave me the details for ACAS. They came out that afternoon. Quick, reliable and got problem sorted.

BC
Brad Charlton17 April 2026

I had been dealing with an ongoing drainage issue at my property for quite some time, mainly a persistent and unpleasant smell that I just couldn’t get rid of. After trying a few things without success, I decided to call this company — and I’m really glad I did. From the start, they were professional, responsive, and clearly knew what they were doing. They quickly identified the root cause of the problem, explained everything in a way that was easy to understand, and got straight to work fixing it. I really appreciate their efficiency and expertise, and I wouldn’t hesitate to recommend them to anyone dealing with drainage problems.

SC
Scott Coates17 April 2026

After using various domestic products on a blocked sink in my bathroom, I was recommended ACAS by a friend. Spoke to a very polite gentleman on the phone and they came on the same day. Less than half an hour and the job was sorted at a very good price! Will certainly use them again in future!

DP
Dean Philipson17 April 2026

Rang ACAS at 7pm for a blocked toilet. Steven came within the hour to rectify the issue. Thanks ACAS

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Monday00:00–24:00
Tuesday00:00–24:00
Wednesday00:00–24:00
Thursday00:00–24:00
Friday00:00–24:00
Saturday00:00–24:00
Sunday00:00–24:00