MK Drainage & Environmental

Sorted out a blocked drain quickly and efficiently. Friendly and respectful service. Will use again for various other services.

Really efficient and thorough. I booked MK Drainage for a CCTV survey on a property I am buying. I had great service from the team right from the first call. The survey was booked in really quickly and I had my report back within 24 hours of completion. The report is very comprehensive, including videos and photos.

We had a great experience with this company from start to finish. They were incredibly professional, responsive, and easy to deal with throughout the entire process. Our surveyor, Max, went above and beyond - he was thorough, knowledgeable, and very generous with his time in answering all of our questions. His advice was clear and really helped us understand the situation fully. Would highly recommend.

Mk drainage came out to me on an emergency basis , I was at my wits end with constant blockages and having dealt with other drainage company’s, they instantly cleared the blockage and carried out a quick CCTV survey , they found I had two cracked and displaced joints, I’m so happy with the feedback I received and look forward to having my quote to have these issues rectified . Thank you again mk drainage 🙌

Messaged for help on a Saturday evening.. Almost instant reply to arrange job... Max came a did a great job. Polite ...helpful & thorough. Will deffo recommend ... A++

Excellent service that we received from MK Drainage & Environmental. From begining to end the service was exceptional. I booked the service midday on a Saturday and the drain was all cleared by 3pm. Excellent service and knowledge from Mark and price was very competitive. We will definitely be using this company again. Our drain was unbelievably blocked with lots of built up detergent. See photo. So well deserve the 5 stars

Diabolical service and unacceptable conduct from the Managing Director I had an appalling experience with MK Drainage while they were instructed by my housing association to carry out a CCTV drain survey following a severe leak and flooding at my property. I was booked in for an 8am–12pm appointment and took a full day off work (I work in grounds maintenance) to be available. No one turned up. There was no email confirmation, no update, and all contact from MK Drainage came from a blocked number, which is entirely unprofessional and meant I had no way of calling back or chasing the appointment. After waiting in all day, I contacted my housing association at 4:30pm to ask why MK Drainage hadn’t attended. Only then did I receive a call from Melanie, who I later discovered is the Managing Director. Her conduct on the phone was shocking. She initially tried to claim I was the “last call of the day” and that they couldn’t attend because it was “too dark” — a blatant attempt to rewrite the situation. When I corrected her and stated that I was booked for 8–12, she abruptly acknowledged it with no apology, no accountability, and no concern whatsoever that I had wasted a full day waiting. Throughout the call, her attitude was rude, dismissive and defensive. I was repeatedly told that I am “not the client” because the housing association instructed the work, as if that somehow excuses failing to attend, failing to communicate, and failing to treat a resident with basic respect. I explained that regardless of who the client is, I am the person whose home was flooded and who booked time off work. Her response was essentially “it is what it is.” The call ended with her stating she “doesn’t actually want to speak to me either” because I’m not the client, and she abruptly ended the conversation. This is completely unacceptable behaviour, especially from someone in a senior leadership role. What makes this even more astonishing is that Melanie’s LinkedIn profile states that she provides “service excellence.” Based on this experience, that claim is frankly laughable. The entire interaction was diabolical, lacking empathy, professionalism, honesty, or any understanding of the stress caused when someone’s home has been severely flooded. The way I was spoken to felt discriminatory and dismissive purely because this was housing association work. Residents are still people, with jobs, lives, and homes that matter. I would never use MK Drainage again and would strongly advise others to think twice. I have dealt with drainage companies through work in the past, and this was by far the worst experience I’ve ever had.