Bates Drains

Bates Drains is a drainage company based in Stoke-on-Trent that has been operating for over 40 years. It serves Staffordshire, Shropshire, and the West Midlands. The company works with residential and commercial properties, as well as local authorities including councils, NHS services, schools, colleges, universities, and prisons. Its services include jetting, CCTV drain surveys, and waste management such as septic tank cleaning, maintenance, emptying, installation, and repairs. Bates Drains has gained many industry accreditations.

Bates Drains is described by customers as a family owned business that handles drain unblocking, septic tank maintenance and servicing, and sewage-related work across the Stoke-on-Trent area. Several reviewers highlight the speed of response, noting that call-outs for blocked drains, failed pumps and backed-up systems were attended within hours, sometimes within minutes of the initial call. Punctuality comes up often, with customers mentioning that appointments were kept and that workers arrived when promised.

The quality of the result is a recurring theme, including a complex blockage caused by roots that was resolved without excavating a driveway, and a pump failure that was sorted within the hour. Communication before and after the job is praised, particularly calls to confirm that everything was working properly once the work was finished. Reviewers often mention the friendliness and knowledge of the team, with William named for being polite, considerate and professional. Tidiness is noted, with workers described as clean and caring. Customers also describe the pricing as competitive. The company is repeatedly described as local and family run, with long-standing use for domestic septic tank servicing.