Dyno-Rod North East

Dyno-Rod was founded in 1963 by Jim Zockoll, a former airline pilot. It was one of the founding members of the British Franchise Association in 1977. Dyno-Rod is made up of over 45 franchisee businesses and employs over 1200 engineers and support staff through its franchise network. It holds an endorsement from Which?

Trusted Traders and partners with the Canal & River Trust to help care for UK canals and rivers. Dyno-Rod North East provides a full blocked drains and drainage service from domestic homes to major infrastructure projects. It offers diagnostics such as cameras and CCTV footage to pinpoint drainage problems. Dyno-Rod North East staff receive ongoing training to comply with various accreditations.

Householders in Sunderland dealing with blocked sinks and slow drains have found the response effective and the outcome lasting. Customers describe a call-out being arranged for the following day after a request was made, and a telephone conversation beforehand in which the pricing and the process were explained. The work itself was completed quickly, with one account noting that a stubbornly blocked sink was cleared within an hour after an earlier company had left the problem unresolved.

More than one customer describes the helpfulness and friendliness of the engineers, with two members of staff, both named David, singled out for praise on one occasion and an engineer named Wayne on another. Wayne is described as giving useful advice, checking everything over and being very helpful throughout the visit. The quality of the result and the clarity of the explanation of costs come up often, and the manner of those carrying out the work is described as lovely. The service covers drain unblocking and plumbing work, with customers reporting that the problem was resolved on the first visit.