Lanes Drainage Services UK - Aberdeen

Lanes Group began life in 1992 as Lanes for Drains, a Leeds-based drain cleaning and repair specialist employing just five people. Lanes Drainage Services UK has over 2000 staff across 20 operational depots. Lanes Drainage Services UK provides cleaning, repairs, surveying and installations.

Lanes provides sewer services from inspections to relining and repair. Lanes provides reactive and preventative drain services. Lanes provides septic tank installation, removal and routine emptying. Lanes Group has a turnover in excess of £300 million. Lanes Group invested £200k in vehicle camera systems on 100 HGVs operating the Thames Water contract.

Aberdeen feedback for Lanes Drainage Services UK reflects both swift practical help and sustained dissatisfaction with how customers were treated. Positive accounts describe rapid attendance for an emergency, including retrieving car keys from a drain, and one customer reports a prompt visit after a sewage overflow on private property. Named staff, among them Mark, Neil, Stuart and John, are thanked for resolving a long-standing problem that involved significant excavation work, and the workforce is described warmly in more than one account.

Recurring complaints, however, centre on rudeness and unhelpfulness, with behaviour attributed to individual supervisors prompting one customer to instruct an insurer to stop using the firm. Another theme concerns damage and follow-up: one account describes four visits that each ended in harm to property and says requests for assistance were not taken forward, while poor driving near Bridge of Don is also criticised. The subtypes listed include drainage service, sewage disposal and utilities contracting. Taken as a whole, the reviews point to technical capability on complex excavation alongside serious concerns about conduct, accountability and aftercare that prospective customers may wish to weigh.