Lanes Drainage Services UK - Derby

Lanes Group began life in 1992 as Lanes for Drains. Lanes Drainage Services UK has over 2000 staff across 20 operational depots. The Derby depot serves domestic, commercial, and industrial clients, including universities, the medical industry, construction companies, and heavy plant manufacturers. Its clients also include Internal Drainage Boards (IDBs).

The service area covers East Midlands locations such as Mansfield, Lincoln, Boston, Skegness, Nottingham, Derby, Burton, Loughborough, Melton Mowbray, and Leicester. Services include drain unblocking, cleaning, repairs, septic tank emptying, CCTV drain surveys, and home buyers drain surveys. CCTV drainage cameras are used to find the source of blockages. Complete drain and sewer services include repairing damaged pipes and drains.

Lanes Drainage Services UK in Derby handles drain unblocking and related work, and the feedback left by customers splits sharply between praise for the engineers who attended and frustration with how the business handled quotes and follow-up. Several reviewers describe quick responses, with engineers arriving sooner than expected and clearing blockages in a short time, then explaining what had been found.

Matt and Nathan are named as knowledgeable and willing to go beyond what was asked, while Jake is singled out for arriving fast and resolving the problem on the spot. The wider team, including Chris on first contact and Joanna at the end, is described as helpful throughout. A recurring complaint concerns pricing and administration: customers report being charged for a visit that produced a quote, receiving a substantially higher bill than anticipated, and then struggling to obtain reports, receipts or return calls despite repeated requests.

Problems were said to persist after some work, and promised quotes did not materialise, which several reviewers attribute to management and communication failures rather than the engineers themselves. The quality of the on-site drainage work and the conduct of named staff stand out as the strengths, while billing and aftercare form the main theme of dissatisfaction.