Rescue Jet Ltd

Rescue Jet Ltd is a family business founded in 1991 by brothers-in-law Peter Robinson and Mike Smith. The company provides drain cleaning services to homes and businesses across Hull and surrounding areas. Its coverage extends to Yorkshire, North & North East Lincolnshire. Clients include government buildings, local councils, health authorities, and local and national companies. All drain cleaning engineers are fully qualified, and the company provides in-house training to its staff.

Rapid response and a proper clean-up afterwards are the themes running through accounts of Rescue Jet Ltd in Hull. Customers writing about their orders describe the team arriving far sooner than expected, one within twenty minutes at business premises, and punctuality is a quality that reviewers often mention, including a phone call to explain a short hold-up followed by an arrival ahead of the revised time. Operatives are described as informative, polite and professional, explaining the work before starting. Tidiness comes up often, with teams clearing away and leaving minimal disruption, even where staff were working nearby.

The named engineer Neil Guest is singled out for going beyond what was asked by jet washing a front yard while clearing smelly drains at a property cared for by a live-in carer. Named engineer Paul dealt with a severely blocked sink efficiently. Customers describe good value at reasonable prices. Jobs covered include blocked toilets, sinks and drains, plus drain flushing and jet washing, and difficult access or awkward pipework was worked through rather than left unfinished. Appointments were arranged around customers' own working hours, and friendliness, patience and a readiness to return for repeat visits feature across the feedback.