The Drain People carries out CCTV drain surveys and blockage clearance across Leicester and the surrounding area, with technicians including Paul and Jon named repeatedly for identifying issues such as tree-root ingress and arranging repairs quickly once diagnosed. Customers describe emergency call-outs answered within 90 minutes of a blockage backing up into toilets, fair fixed pricing agreed in advance, and detailed reports explaining what was found and fixed. Reviewers also praise office staff including Gemma and Sam for fast, clear communication when booking. One reviewer describes a more serious experience, with a promised drain survey report never sent, a patio left covered in dirt, and a damaged door left unrepaired despite an apology. As a CCTV drain survey specialist in Leicester, The Drain People holds a 4.7-star average from 91 Google reviews.
Reviews
4.7 / 5 · 91 totalImpressed! We have had issues with our drains on and off for two years, after numerous failed visits from our insurance we decided to go private and it was the right decision! Paul arrived and cleared the blockage and also carried out a CCTV inspection which identified tree roots that required removal they were removed and repairs untaken to prevent future issues all within 1 week! We also got a report that gave us peace of mind that all drainage was now in good order! We will certainly recommend to others as they got to the “root” of the problem in no time.
I recently used The Drain People and was really impressed with the service from start to finish. Jon arrived on time, quickly identified the issue, and explained everything clearly before starting the work. The team was professional, polite, and left the area clean once the job was completed. The problem was resolved much faster than I expected, and the pricing was fair with no hidden costs. It’s refreshing to deal with a company that is reliable, honest, and genuinely cares about customer satisfaction. I would definitely recommend them to anyone needing drainage services.
After paying for the service and promised the drain report would be sent once video and pictures uploaded. This didn't happen, 2 weeks later and still no drain survey sent to me. They also left my patio completely covered with with dirt from the drain, even splashed up the house walls. Worst part is the damaged my brand new door, they did apologise but didn't sort a repair or replacement.
Jon who did our survey was extremely helpful and explained the whole process. The report was turned around in a quick time and had lots of detail. Would highly recommend.
We recommend this company the gentleman done a very good job cleaning our drains and was very reasonable on the price and. came out within a couple of hours .
Called on Friday and instant response and within 2hrs the job was completed . The Technician Paul showed Me all the pipes that were cleaned on Monitor and was very efficient and co-operative. Would highly recommend this Company and definitely call them again
We needed a lot of work at our property after seeing the drain survey results. The team were absolutely brilliant. All work was completed to a high standard. They were professional, knowledgeable and polite. They completed everything on the list and tidied everything up afterwards. An excellent price too. I will be recommending them to everyone.