Find My DrainageAdd your business
← Back to Reading
A Better Service

A Better Service

4.7(71 reviews)See reviews ↓·Reading

What customers say

Based on genuine customer reviews

Reliability and punctuality emerge as the themes customers return to most often when describing this Reading septic tank and sewage specialist. Several reviewers note that the team arrives when promised, with one driver calling ahead with an estimated time of arrival, and long-standing clients speak of years of trouble-free emptying visits without a single missed appointment. The quality of the result draws repeated praise: tanks are described as left spotless and the work carried out with great care and minimum disruption, including on Klargester units.

Clear quotes and fair pricing come up again and again, with one householder contrasting the reasonable figure given against a far higher quote from elsewhere during a bank holiday emergency that was resolved within half an hour. Communication before and after the job is singled out, from straightforward booking to courteous, informative drivers who explain what they are doing. Reviewers repeatedly mention the friendliness of the staff, naming Lee as professional and obliging. Expertise and advice, tidiness and a genuinely helpful manner round out the accounts, alongside an appreciation of short-notice visits fitted in around customers' own plans.

Reviews

Reviews are taken from publicly available sources.

GC
Guy Carter29 July 2026

We've been using this company for 16 years now. Always polite and easy to deal with. Highly recommended!!

PT
Paul Townsend14 July 2026

Fabulous service from A Better Service. Contacted them late last week after Pumping station service recommended it was emptied. Appointment made for today. Michael turned up at 8:30am & did a brilliant job. All my dealings with ABS have been 1st class. Thank you. 14/7/26 On my recommendation Michael turned up with the small tanker to help my elderly neighbours who were having difficulty getting their septic tank emptied. Very polite & first class service this morning & two very happy & relieved neighbours. Thank you again for a brilliant service.

AJ
Anthony James Pearson25 June 2026

A "Brilliant" Service, all round! Having phoned late, out of hours on Tuesday with a full septic tank, help was on hand and a tanker booked in for the following afternoon at a fair price. Checking revised phone details with the office at 7am the next morning was a pleasure with another helpful member of the team. Driver was excellent! Arriving as planned, on the then hottest day of the year, he negotiated our narrow drive with precision, avoiding the lawn and apple trees, completed the job cleanly and efficiently, and was great to deal with. 5 star service all round!! Guess who we're using next time.....!

DE
David Eager16 June 2026

I've been using ABS for 25 years. They are always very helpful and efficient and turn up when they say. The driver was excellent and did a great job for us, thank you. I certainly recommend them

AW
Anthony Wrigley28 May 2026

Really excellent and reliable company with a very responsive friendly team so I would definitely recommend them

BS
Bethany Spence26 May 2026

Had an emergency over the bank holiday weekend where we needed our septic tank emptied. A Better Service were there when we needed them. They quoted me a fair price after another company quoted me nearly 3 times the price. I called on Saturday evening, they arranged to come out the next day. The driver Lee came at 4pm and had us all sorted by 4.30pm. He was an absolute professional. A Better Service got us out of a pretty stressful situation and I'm very grateful they were able deal with things so promptly, particularly on a bank holiday. Thanks so much to you all.

SE
Sara East15 April 2026

Great overall customer service. Very easy to communicate with the office, Louise was really helpful. On the day the engineer was polite, friendly and efficient. There was a slight problem with one of our tanks but the engineer took videos and explained it to me, the office were also helpful after the appointment to recommend someone to help with the repairs needed. We will definitely use them again.

Septic tanks & sewage in Reading compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 3 businesses in this category in Reading are compared.

RankProviderRatingReviewsOpen Sat.
1JD Drains Ltd Reading★ 4,7123Yes
2A Better Service (this page)★ 4,771Yes
3Berkshire Septic Tanks★ 1,01No
Contact
+441189340104abetterserviceuk.co.ukThe Homestead, Charvil, Reading RG10 9TR
Working hours
Monday00:00–24:00
Tuesday00:00–24:00
Wednesday00:00–24:00
Thursday00:00–24:00
Friday00:00–24:00
Saturday00:00–24:00
Sunday00:00–24:00