Metro Rod (Cardiff)

Metro Rod (Cardiff) was founded in 2006 by Colin Witcomb and Gary Cleeves, starting with two engineers. Within two years, the team expanded to three engineers. Colin's son, Ben, joined part-time in 2007 and later became a Director. In 2011, Gary launched Metro Rod Swansea, while Colin and Ben continued to grow the Newport & Hereford franchise. In 2016, the company celebrated its 10th anniversary and won 'Franchise of the Year'. Metro Rod (Cardiff) operates from Portmanmoor Road and serves customers across Cardiff.

It provides drain unblocking, gutter cleaning, and CCTV drainage surveys. The company offers high-pressure water jetting (HPWJ), CCTV drain surveys and inspections, drain repairs and pipe lining, pump repairs, servicing and maintenance, and drain unblocking. Metro Rod (Cardiff) is accredited by SafeContractor, CHAS, Constructionline, and Alcumus, and its engineers are DBS-checked. It has a proven history of working alongside major UK companies and leading high-street brands.

Metro Rod (Cardiff) is part of Franchise Brands plc. The company serves homes and businesses across the region, covering areas including Abercynon, Llantrisant, Porthcawl, Aberdare, Maesteg, Pyle, Bargoed, Merthyr Tydfil, Rhondda Cynon Taff, Barry, Mountain Ash, Ton Pentre, Bridgend, Penarth, Tonypandy, Caerphilly, Pencoed, Ystrad Mynach, Cardiff, Pontypridd, Treherbert, Cowbridge, and Porth. It has a customer portal called Connect for commercial customers and plants a tree for every written review.

When urgent drainage problems arise for households or businesses across Cardiff, the response that customers describe is consistently prompt and effective, whether the call concerns a difficult blockage or a septic tank issue. Several reviewers highlight that engineers such as Warren, Noel and Neal arrived when they said they would and stayed with the job until it was resolved, even when the cause proved stubborn and involved more than one property. A detail many reviews return to is the care taken to confirm the repair, with one account noting the use of green disclosing dye to verify the outcome.

Communication before and during the visit is praised, alongside fair pricing that customers describe as reasonable and competitive. Tidiness matters too, with reports of no mess left behind after the work, and the team's friendly manner is mentioned repeatedly. The company handles urgent call-outs at short notice, gutter cleaning, sewage treatment and water pump related work, and those who have used the service professionally speak of fast turnaround and clear updates. Reliability, expertise and a tidy finish are the themes that run through the feedback.