Lanes Drainage Services UK - Plymouth

Lanes Group began life in 1992 as Lanes for Drains, a Leeds-based drain cleaning and repair specialist employing just five people. Lanes Drainage Services UK has over 2000 staff across 20 operational depots. The company serves domestic, commercial and industrial clients. It provides cleaning, repairs, surveying and installations.

Lanes uses CCTV drainage cameras to find the source of a blockage. Lanes has a Plymouth-based depot serving Plymouth and surrounding areas such as Exeter, Torquay, Falmouth, and Barnstaple. Lanes Group invested £200k in vehicle camera systems on 100 HGVs operating the Thames Water contract. Lanes Group has a turnover in excess of £300 million.

Plymouth-based Lanes Drainage Services UK has built a reputation for rapid response and effective problem-solving, with reviewers consistently highlighting how quickly engineers arrive and how efficiently blockages are cleared. More than one customer describes attendance within a couple of hours of calling, even when the assigned engineer was working in another county, and one says a blockage was resolved in around ten minutes. The speed of the work is matched by the professionalism of the staff, who introduce themselves on arrival and explain the diagnosis before carrying out repairs.

Dennis is singled out for his professionalism and skill when called out to a blocked drain just before Christmas, an occasion a customer describes as having saved the festive period. Clive and Dean are also named for assessing and resolving drainage problems quickly and then taking the time to explain what had been done. Friendliness and helpfulness come up repeatedly, as does the relief customers feel once the issue is sorted. The company’s work spans blocked drain clearance, septic tank servicing, sewage disposal and general drainage maintenance, and customers repeatedly return to the same theme of a responsive, capable outfit handling urgent domestic drainage problems with minimal fuss.